Contact Us — Corrections, Questions and Reports
How to reach the editorial team — including how to report something on this site that is wrong or out of date, which we would rather hear about than not.
Found an error, had a different experience at a site we recommend, or want to ask about something we have written? Write to us at contact@thebingoonline.com.
It is one address and a person reads it. We usually reply within a couple of days. Say so in the subject line if something is urgent.
Send the address of the page you are writing about, and what looks wrong to you. That is normally enough for us to go and check it against the source.
Last reviewed: August 2026.
What We Can Help With
Anything to do with what we have published. Questions about a review, a bonus term you cannot make sense of, or a page that no longer matches what you found when you got there.
That last one is the message we most want. Bonus terms change without notice, sites close, and a page that was right in March can quietly stop being right by August. Reader reports are one of the more reliable ways we learn a cashier has changed, and several pointing the same way have moved a verdict before now.
The same goes if your experience at a site was noticeably different from what our review described — including when it was better than we said.
What Happens After You Write In
If you tell us something is wrong, we check it against the original source rather than taking your word for it or our own. If we got it wrong, we fix it and the page’s updated date moves with it.
If a claim is disputed and we cannot settle it quickly, it comes down while we check. Where a correction changes what we recommend, the page says so. We do not make that kind of edit quietly. Our editorial guidelines set out the whole process, including where the facts are supposed to come from in the first place.
What We Cannot Help With
We are not able to sort out a problem between you and an operator. If your account is locked, a withdrawal has not arrived or a bonus has not credited, we have no standing in it and no way to move it along.
There is a route, though, and it is worth following in order. Complain to the operator first, in writing — going through its own complaints procedure is a required step rather than a courtesy. If you are still not satisfied eight weeks later, you can take the complaint to a free alternative dispute resolution provider, and every site licensed in Great Britain has to name the one it uses.
Not everything qualifies. ADR will not look at complaints about customer service, about a site refusing a bet, or about a business deciding whose custom it takes — an operator is free to choose who it accepts bets from and on what terms.
One thing to know before you start. The Gambling Commission’s own page on this says “We are not an ombudsman” and “we do not have the powers to resolve gambling complaints or help consumers get their money back”. Reporting an operator there is still worth doing, because it feeds into regulatory action — it just will not return your balance. Our responsible gambling guide covers the route in full.
If You Run a Bingo Site
We work with the operators we cover through their affiliate programmes — a share of what the site makes from a player, a one-off fee the first time someone deposits, or a mix of the two — and occasionally a paid featured placement, open only to sites that have already earned a place by testing well. That is how the site is paid for, and our advertiser disclosure sets it out in full.
If you run a site and want to talk to us, use the same address. It is worth being plain about what that gets you: a look, and a review written the same way as every other one. It does not get you a rating, a say in the wording, or sight of the page before it goes up.
Where Else to Find Us
We post on X, Instagram and Facebook. Those are places to follow what we publish rather than ways to reach us — messages sent there can sit unread for a while, so anything that needs an answer is better off in an email.
If Someone Contacts You Claiming to Be Us
We do not send people unsolicited offers, we do not ask anyone for money, and we never ask for card details, account passwords or a deposit of any kind. There is nothing we would ever need those for.
Anything claiming to be us and asking for those is a fake. Send it to the address above — we will confirm one way or the other, and report it where we can.
TheBingoOnline.com is operated by Aameya Digital Media. Post reaches us fastest by email, at the address above.